Esta Política de Privacidad (“Política”) describe cómo Siara Tech Solutions Pte. Ltd. y sus afiliadas (“Siara”, “nosotros”, “nos”, “nuestro”) manejan y procesan los datos personales que recopilamos de ti.
Esta Política de Privacidad (“Política”) describe cómo Siara Tech Solutions Pte. Ltd. y sus afiliadas (“Siara”, “nosotros”, “nos”, “nuestro”) manejan y procesan los datos personales que recopilamos de ti.
Effective Date: 01 August 2024
Published on: 01 August 2024
“This Privacy Policy (“Policy”) outlines how Siara Tech Solutions Pte. Ltd. and its affiliates (“Siara”, “we”, “us”, “our”) handle and process the personal data we collect from you.”
1. DEFINITIONS
1.1 “Affiliate” refers to any person or entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with a specified person.
1.2 “Data Intermediary” means an organization that processes personal data on behalf of another organization, excluding employees of the latter organization.
1.3 “End-User” refers to any individual or entity with whom the Subscriber interacts while using the Service(s).
1.4 “Personal Data” refers to information, whether true or not, about an individual who can be identified either from that data alone or in conjunction with other information that the organization has or is likely to have access to.
1.5 “Process” means any operation or set of operations performed on Personal Data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or making available, alignment, combination, restriction, erasure, or destruction.
1.6 “Service(s)” shall have the meaning assigned to it in the Terms.
1.7 “Subscriber” refers to the natural or legal person who subscribes to the Service(s) by agreeing to the Terms.
1.8 “Terms” refers to the binding contract between Siara and you, governing your access and use of the Service(s), available at Terms & Conditions
1.9 “Website(s)” refers to the websites operated by Siara.
1.10 “You” and “Your” refer to an identified or identifiable natural person whose Personal Data is processed by Siara.
2. HOW YOUR DATA IS COLLECTED
2.1 Direct Collection: Siara collects most of your Personal Data directly from you. This occurs when you:
2.2 Indirect Collection: Siara may also receive your Personal Data indirectly in the following ways:
2.3 Social Media Features: The Website(s) may include social media features and widgets that are either hosted by a third party or directly on the Website(s). Your interaction with these features and widgets is governed by the privacy policies of the companies providing them. We recommend reviewing your privacy settings on these third-party services to understand and adjust the information shared with Siara through these services.
3. PURPOSES FOR WHICH PERSONAL DATA WILL BE PROCESSED
Siara processes your Personal Data for the following purposes:
– To facilitate your access to the Website(s) and Service(s);
– To process and complete payment transactions;
– To provide customer service and support;
– To communicate with you regarding your use of the Service(s), including updates to our Terms or other policies;
– To inform you about new features in the Service(s) or new service offerings;
– To conduct research, analysis, and development activities (including, but not limited to, data analytics, surveys, and profiling) aimed at improving our Service(s) and facilities, enhancing your relationship with us, or benefiting you by improving any of our Service(s);
– To organize seminars, events, or other marketing and promotional activities;
– To investigate and prevent fraudulent transactions, unauthorized access to the Website(s) and Service(s), and other illegal activities;
– To personalize your experience with the Website(s) and Service(s);
– For other purposes for which Siara obtains your consent.
4. SHARING OF PERSONAL DATA
4.1 You acknowledge and agree that Siara may share your Personal Data with its group companies and third-party service providers, such as SendGrid and Twilio, to offer you Siara’s Service(s) and/or to send you information or updates related to the Service(s) if you are a Subscriber.
4.2 In processing your order as a Subscriber, Siara may transmit your Personal Data to, and utilize information obtained from, credit reference agencies for the purpose of preventing fraudulent transactions.
4.3 Siara may share your Personal Data with third-party service providers that host, maintain, and support Siara’s Website(s), applications, backup services, storage solutions, payment processing, analytics, and other related services. These third-party service providers may have access to, or may process, your Personal Data solely for the purpose of providing these services to Siara.
4.4 Siara may disclose your Personal Data to third-party providers who assist in conducting marketing and promotional activities on our behalf.
4.5 Siara may be required to disclose your Personal Data in response to: (a) lawful requests by public authorities, including to meet national security or law enforcement requirements; and/or (b) subpoenas, court orders, legal processes, or to establish, exercise, or defend Siara’s legal rights.
4.6 Siara may also share your Personal Data to aid in the investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any individual, violations of Siara’s Terms, or as otherwise required by law.
5. INTERNATIONAL TRANSFER
5.1 Siara primarily processes Personal Data in Singapore. However, Personal Data may be transferred outside Singapore for the purposes outlined in Section 4. Siara will ensure that any recipient of your Personal Data provides a level of protection that is at least equivalent to the protection offered under applicable data protection laws.
7. SECURITY OF PERSONAL DATA
7.1 Siara implements appropriate technical and organizational measures to protect the Personal Data it collects and processes. These measures are designed to provide a level of security suitable to the risks involved in processing your Personal Data. If you have any questions about the security of your Personal Data, please contact us immediately as described in this Policy.
8.YOUR RIGHTS
You are entitled to the following rights:
8.1 You have the right to request access to, correction of, or deletion of your Personal Data. If you wish to make an access request for a copy of the Personal Data we hold about you, or seek information on how we use or disclose your Personal Data, or if you want to request a correction or update to your Personal Data, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
– Please note that a reasonable fee may be charged for an access request. If applicable, we will inform you of the fee before processing your request.
– We will respond to your request as soon as reasonably possible, generally within thirty (30) business days. If we are unable to respond within this timeframe, we will notify you in writing within thirty (30) days, indicating when you can expect a response. If we cannot provide you with the requested data or make the requested correction, we will generally explain why (unless we are not required to do so under applicable law).
8.2 You have the right to opt out of receiving marketing communications from Siara at any time. You can do this by clicking the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt out of other forms of marketing, such as postal mail or telemarketing, please contact us.
8.3 You can withdraw your consent at any time. However, please note that withdrawing consent does not affect our right to continue collecting, using, and disclosing Personal Data where such activities are permitted or required by applicable laws without consent.
9. COOKIE POLICY
9.1 Cookies are text files placed on your computer by Siara to collect standard internet log information and visitor behavior data. When you visit our Website(s), Siara may automatically collect Personal Data from you through cookies or similar technology.
9.2Essential Cookies: Siara uses essential cookies to enable core functionalities such as security, network management, and accessibility. These cookies are mandatory, and you cannot opt out of them. However, you can disable them by adjusting your browser settings, although this may impact the functionality of the Website(s).
9.3Analytics, Customization, and Advertising Cookies: Siara uses Google Analytics cookies to improve its Website(s) by collecting and analyzing information on how you use them. These cookies collect data in a way that does not directly identify any individual.
9.4 Siara also uses cookies to gather information in aggregate form, which helps us understand how our Website(s) are used and measure the effectiveness of our marketing campaigns. These cookies also help customize the Website(s) for you or make advertising messages more relevant to your interests.
9.5 For more information on cookies and how to manage them, please visit All About Cookies.
10. NOTICE TO END-USERS AND OTHER EXCLUSIONS
10.1 Siara’s Service(s) are designed for enterprise use. Siara is not responsible for the privacy or security practices of its Subscribers, which may differ from this Policy. Subscribers of our Service(s) are solely responsible for creating their own privacy policies and ensuring compliance with all applicable laws, regulations, privacy policies, agreements, and other obligations related to the collection of personal information through the use of our Service(s) by End Users. Siara processes the Personal Data of End Users on behalf of Subscribers as a Data Intermediary. If you are an individual interacting with a Subscriber through our Service(s), please contact the Subscriber directly for any inquiries or requests regarding your Personal Data.
10.2 Siara’s Website(s) may contain links to other websites. This Policy applies only to Siara’s Website(s). If you click on a link to another website, please review that website’s privacy policy. Siara encourages you to understand the Personal Data practices of any linked websites by reviewing their privacy statements.
10.3 This Policy does not apply to aggregated information, which provides statistical summaries about groups of users without including names, contact details, or any other information that could identify an individual.
11. Data Protection and Privacy Clause
11.1 Data Collection and Use
Siara is committed to safeguarding individual privacy and ensuring that personal data is processed in accordance with relevant data protection laws, including but not limited to the General Data Protection Regulation (GDPR), Singapore’s Personal Data Protection Act (PDPA), Malaysia’s Personal Data Protection Act (PDPA), and applicable U.S. federal and state laws. Personal data collected by Siara will be:
– Processed lawfully, fairly, and transparently.
– Collected for specified, explicit, and legitimate purposes, and not further processed in ways that are incompatible with those purposes.
– Adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
– Accurate and, where necessary, kept up to date.
– Retained only for as long as necessary for the purposes for which the data was collected.
– Processed securely, with appropriate technical or organizational measures to protect against unauthorized or unlawful processing, accidental loss, destruction, or damage.
11.2 Consent
Where required by applicable law, Siara will obtain the necessary consent from individuals before collecting or processing their personal data. Individuals have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
11.3 Data Subject Rights
Siara respects the rights of individuals to access, correct, delete, or restrict the processing of their personal data. Individuals may also exercise their right to data portability and object to the processing of their personal data under certain circumstances. Siara will facilitate the exercise of these rights in compliance with applicable data protection laws.
11.4 International Data Transfers
Siara ensures that any cross-border transfer of personal data complies with applicable data protection laws. When transferring data outside the European Economic Area (EEA), Siara will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect the data and ensure it is handled in accordance with the GDPR or other relevant legal frameworks.
11.5 Data Security
Siara employs appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to maintain the continued security of personal data.
11.6 Data Retention
Personal data will be retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Siara will securely delete or anonymize personal data that is no longer needed.
11.7 Data Breach Notification
In the event of a data breach, Siara will promptly notify the relevant supervisory authorities and affected individuals, as required by law. Siara will take immediate steps to mitigate the impact of the breach and prevent future occurrences.
11.8 Compliance and Accountability
Siara is committed to complying with all applicable data protection laws and will regularly review and update its data protection practices. Siara will maintain records of data processing activities and will demonstrate compliance with data protection obligations.
12. Contact Information
For any inquiries or feedback regarding our personal data protection policies and procedures, or to make a request, please contact our Data Protection Officer at:
Email: legal@intoaec.ai
Address:7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987
13. Changes to the Policy
Siara regularly reviews this Policy and may update it at any time. Amendments to this Policy may be made at any time, and You will be notified only if there are significant changes.
